To facilitate returns and exchanges, please initiate an exchange request within 7 days of product delivery.
To request an exchange, follow these steps:
Please note that if the requested exchange item is unavailable, we’ll provide store credit and notify you when the item is back in stock. The first exchange is free of cost, while subsequent exchanges may incur a customer-borne cost.
We do not accept returns or exchanges for the following items (unless received damaged or spoilt):
Returns and exchanges are also not accepted in the following circumstances:
Store credit is offered when you wish to exchange an item. We recommend immediate exchanges, but in special circumstances, we can extend store credit for one month.
Cancellations can be made before the product is dispatched. You can initiate a cancellation on our website or by emailing us at firstname.lastname@example.org.
We maintain strict quality control; however, if damage occurs in transit or if you receive expired products, please contact us at email@example.com within 24 hours of delivery. We will promptly address the issue.
At Petsfolio, your satisfaction is our priority, and we aim to provide a hassle-free shopping experience. If you have any questions or require assistance, please do not hesitate to reach out to our dedicated support team.
Thank you for choosing Petsfolio for your pet’s needs.