Terms & Conditions

  1. During the grooming process, all care is taken to ensure the health of your pet is considered. Petsfolio Dog Grooming will not be liable for any pre-existing conditions and problems found during grooming. Any advice given by us regarding health problems should be checked out by a vet if required.
  2. Please be aware that if you own a female dog and they are pregnant, lactating or in season, they will not be able to be groomed during these times.
  3. Petsfolio cannot be held responsible for pets that bite, suffer an accidental death or escape from faulty fencing or from inside the home due to doors or windows. Petsfolio Dog Walker cannot be responsible for any complications pets may suffer or actions of pets while they are unattended.
  4. No liability will be accepted by Absolutely Animals when any health problem is uncovered or aggravated, by any part of the grooming process.
  5. An additional cost will be incurred for any dogs that require de-matting or removing a matted coat. This is also a time-consuming and high risk process which incurs additional costs through dulling of equipment. Any additional products used in de-matting will be charged for.
  6. Flea baths incur an additional cost as not only do the dogs have to sit in the flea shampoo for 10-15 minutes to kill them
  7. Please make sure the dog well walked and given ample opportunity to toilet before coming to their pet grooming appointment.
  8. Cancellations for dog grooming advised to Petsfolio 24 hours before the scheduled booking will not incur any cancellation fee. Failure to notify of cancellation 24hrs before the booking the service fee will require 100% payment of agreed service fee.
  9. Failure to pay for services within 10days from invoice date, may result in cancellation of all ongoing services until full payment is made
  10. On Public Holidays, service will not be provided.
  11. Petsfolio provides services during all weather conditions, however if there are safety concerns, services will be delayed or cancelled until it is safe for the Groomer and the pet to do so. It may also happen on any unavoidable reasons
  12. Petsfolio accepts no responsibility for loss to the premises if the home is not properly secured by others during the service period.
  13. Client should not give any gifts/money or assign any job to petsfolio employees while they are in employment with petsfolio and unemployed with petfolio for atleast 2year
  14. Petsfolio can terminate the service with a notice of 7days without any explanation
  15. Your dog may be photographed before, during or after its groom. Photographs may be used on the Petsfolio website, social media or other printed materials. Please let me know if you prefer your dog not to be photographed.

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